Design, develop, troubleshoot and debug software programs for databases, applications, tools, networks etc.

As a member of the software engineering division, you will assist in defining and developing software for tasks associated with the developing, debugging or designing of software applications or operating systems. Provide technical leadership to other software developers. Specify, design and implement modest changes to existing software architecture to meet changing needs.

Duties and tasks are varied and complex needing independent judgment. Fully competent in own area of expertise. May have project lead role and or supervise lower level personnel. BS or MS degree or equivalent experience relevant to functional area. 4 years of software engineering or related experience.

Responsibilities

Roles and Responsibilities:

• You will be responsible for running the FAW Data pipeline operations in a lights out mode


• As a member of team you’ll build tools and mechanisms to proactively detect issues with the data pipeline


• Do the root cause analysis of every issue and build automations for handling similar issues in future


• You will address customer issues and tickets within defined SLA’s


• Co-ordinate and communicate with different stake holders to formulate the solutions to customer issues


• You will ensure full understanding of the issue, including impact to customer.


• You will recommend solutions to customers and follow through to resolution or escalate the case in a timely manner if no resolution can be found.


• Gather logs, configuration details and attempt to reproduce the reported issues.


• Develop and enhance Knowledge base for the issues and their solutions.


• Participate in knowledge sharing via involvement in technical discussions and Knowledge Base documentation.


• Prioritize workload based on severity and impact to customer and demonstrate a sense of urgency when handling cases.


• Identify opportunities for process improvements and automation through building right utilities/tools

Skills Required:
We are looking for senior engineers with experience in supporting data warehousing products. As a member of the Product development organization, focus will be on working with development teams, providing timely support to customers and identify/implementing process automation, for cloud BI product.

• BS or higher degree in Computer Science / Engineering or equivalent


• 3+ years of experience, supporting business customers on any Cloud/On-premise BI Application


• Experience in SQL/PL-SQL and excellent de-bugging skills


• Troubleshooting  network latency, intermittent issues, reading and analysing log files


• Working experience with any ERP, HCM, CX applications such as Oracle EBS, Fusion is preferred


• Good programming skills in Python/Java


• Exposure to cloud infrastructure, Oracle Cloud Infrastructure (OCI) is preferred


• Experience in performance tuning SQL and understanding ETL pipelines


• Build, Configure, Manage and Coordinate all Build and Release engineering activities


• Strong logical/critical thinking and problem resolution skill


• Excellent communication skills

Qualifications

Range and benefit information provided in this posting are specific to the stated location(s)

New York City Pay Range: from $90,600 to $182,400 per annum; eligible for bonus and equity.
Colorado Pay Range: from $90,600 to $172,800 per annum; eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Flexible paid time off (unlimited or accrued vacation and sick leave)
9. Paid parental leave
10. Employee Stock Purchase Plan
11. Adoption assistance
12. Financial planning and group legal
13. Voluntary benefits including auto, homeowner and pet insurance

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you would like accessibility assistance or accommodation for a disability at any point, let us know at +1.888.404.2494, Option 1.

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer